Privacy Policy

First things first – your privacy is important to us. We know that’s the kind of thing all these sorts of notices say, but frankly we mean it. You’ve placed your trust in us by using the bookdifferent.com services and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ interest and we are transparent about the processing of your personal data.

This document describes how we use and process your personal data, hopefully provided in a readable and transparent manner so you can get where we’re coming from without getting bored senseless. As an added bonus, it also tells you how to contact us if you have questions about your personal data, which we’re more than happy to answer. Please also read our separate Cookie Statement, which tells you how bookdifferent.com makes use of cookies and other similar technologies. For a better understanding of what we mean with certain terms we use, please read the bookdifferent.com Terms and Conditions.

If you’ve ever used us before, you’ll know that bookdifferent.com offers online travel-related services through our own website and mobile apps, as well as through other online platforms such as partners’ websites and social media. Why point that out, you ask? Well, here’s the thing. All the information that follows applies to not one, not two, but all these platforms. Several platforms, one privacy statement.

This one privacy statement applies to any kind of information we collect through these platforms or other means connected to these platforms (such as contacting our customer service team via email). It makes for a lot less tedious reading.
We might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly and you’ll know exactly where you stand. If we make changes to the Privacy Statement which will have an impact on you (for example, if we intend to process your personal data for other purposes than communicated in the past in this Privacy Statement), we will notify you of these changes before the new activities begin.

Sad but necessary bit: if you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your next Trip through us. Let the good times roll!

What kind of personal data does bookdifferent.com collect?
We can’t help you book the perfect Trip without information, so when you use our services there are certain pieces of information we ask for. This is pretty basic stuff – your name, preferred contact details, the names of anybody travelling with you and your payment information. You may decide for yourself to submit special requests for your upcoming Trip (for example, certain preferences). In addition to this, we also collect information from your computer, phone, tablet or other device you are using to access our services. This includes the IP address, the browser you use, and your language settings. There are also situations in which we receive information about you from others or automatically collect other information. This is the basic overview of the information we collect.

Why does bookdifferent.com collect and use your personal data?
The main reason we ask you for personal details is a pretty good one – it’s to help administer your online Trip Reservations and ensure you get the best service possible. We also use your personal data to contact you and to inform you of the latest deals and special offers and other products or services which we believe may be of interest to you.
How does bookdifferent.com share your data with third parties?
There are different parties integrated into the bookdifferent.com services in various ways and for various reasons. The primary purpose is to share your data relevant for your Trip with the Trip Provider to complete your Trip Reservation. There are also other parties which can receive some of your data, which are parties we involve to provide you with the bookdifferent.com services, financial institutions, advertisers or in some cases governmental or other authorities. We do not sell or rent your personal data.

How does bookdifferent.com process communications that you and your booked Trip Provider may send to bookdifferent.com?
bookdifferent.com can help you and Trip Providers exchange information and requests about their services and existing Trip Reservations, directing the communications through bookdifferent.com.

How does bookdifferent.com make use of mobile devices?
In the future we plan to offer free apps through which we also collect and process personal data. This works in much the same way as our website, but they also allow you to use our location services.

How does bookdifferent.com make use of social media?
The use of social media services may be integrated with the bookdifferent.com services in various ways, which will involve us collecting some of your personal data or the social media provider receiving some of your information.
What security and retention procedures does bookdifferent.com put in place to safeguard your personal data?
We observe appropriate and adequate procedures to prevent unauthorized access to, and the misuse of, personal data that we process.

How does bookdifferent.com treat personal data of children?
Unless indicated otherwise, bookdifferent.com is a service you are only allowed to use if you are over 16 years of age. We only process information about children with the consent of the parents or legal guardians or when the information is provided to use by the parents or legal guardian.

How can you control the personal data you have given to bookdifferent.com?
You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us at info@bookdifferent.com.

Who is responsible for the processing of personal data on the bookdifferent.com website (and apps)?
bookdifferent B.V., located at the Arendstraat 16 in Hilversum, The Netherlands, controls the processing of personal data on its website and mobile apps.

If you have any questions about this Privacy Statement or about our processing of your personal data, please contact us via info@bookdifferent.com and we’ll get right back to you.

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